Pageview for Facebook is a Hootsuite app that allows you to easily keep track of the contributions visitors are making to your Facebook pages. With Pageview, you can monitor Visitor Posts, Comments and Reviews.
1. Connecting with Facebook
After you first install the app, you will be prompted to Connect with Facebook:
Clicking the button will take you to Facebook to authorize Pageview to access your Facebook pages:
Click OK, and you will be taken back to the app when you can start watching activity on your Facebook pages.
2. Selecting pages
The first time you use the app, the Page Manager will be displayed. (you can open it later too by clicking the Flag icon in the menu bar) It will display a list of all the Facebook pages you are a manager of:
Click the Play icon to start monitoring the activity for a page. Click the Pause icon to stop monitoring the activity for a page.
Clicking the Update Pages button will check with Facebook to see if you have added any new pages recently.
3. Monitoring Pages
Click the Search icon in the menu bar to view your search/monitoring options. If you do not have any Power Feeds saved, you will be automatically taken to the Power Feeds tab.
If you have more than one Facebook page that you are managing, they will appear under the Facebook Page option. Pages displayed here are the pages you have selected to monitor in the Page Manager popup. There is also an All Pages option to monitor activity on all of the pages you have selected in the Page Manager.
Here, choose from the different types of activities you want to view in-stream. Currently, you can choose from Comments, Posts and Reviews.
Show Activity From
Select whether to choose activity submitted by the page, visitors, or everyone.
Show activity that has been
To filter actions that have been taken on an activity, choose one of the selections here. You can filter by Assigned, Resolved, Replied and Not Replied.
Select the number of stars, or range of stars, you want to view reviews with. (NOTE: this option only appears when you have selected the Reviews activity)
If you only want to view the items you haven't read yet, choose Unread only from the Display menu. To view everything, keep it at Read and Unread.
If you're going to save this feed for future use, enter a unique name here. When you click Save & Search, the feed will be saved under this name.
Search vs. Save & Display
After you have entered all of the search criteria you want, clicking Search will display the results immediately. If you think that you're going to want to use this search criteria frequently, click Save & Display to first save the feed, and then display the results. If you enter a Feed Name that is the same as one that has already been saved, you will be asked if you want to over-write the existing feed . Once you have saved a feed, it will appear in the Streams tab for future use:
3. In-stream Options
One you have your searches setup, and are viewing activity as it comes in, there are a variety of in-stream options you may use:
Clicking the check icon will mark the current item as read. To unmark it as read, click the icon when it appears. Click on the menu icon to reveal more options:
If you are using Hootsuite teams, click here to Assign the current activity item to yourself, or another team member. Once assigned, a Resolve option will appear. Click it to resolve the assigned item.
Clicking the Streamnotes option will open up a popup window with a variety of destinations to which you can save the current activity item:
You can currently save to:
- Your computer (PDF & CSV)
- Google Drive (PDF & CSV)
- Dropbox (PDF & CSV)
- Google Sheets
More information regarding Streamnotes is available on the Synaptive web site.
Replying to Posts & Comments
If you find a post or comment from a visitor that you would like to acknowledge, click the Reply link at the bottom of the activity item. Clicking it will reveal a text box into which you can type a reply. Once you have finished typing, simply hit your ENTER key, and the comment will be submitted.
After you have replied to an activity item, a Replied tag will appear next to the item's date. If the item has been Assigned or Resolved, one of those tags will also appear:
Use Pageview's Alert feature to be alerted by email to new posts, comments and reviews by visitors to your Facebook pages. To setup alerts, first click the settings icon in the app's menu bar.
Adding an Email Address
To add an email address, click Click to add email address, and enter the email address you would like alerts sent to. A verification email will be sent to the email address you enter, so make sure you add email@example.com to your contacts to ensure you receive the verification email. Once you receive the email, click on the link in it to verify your email address. All alerts will be sent from this email address too, so adding it to your contacts is key to ensuring you receive all of your alerts as well. Until you verify the email address you have entered, a not verified icon will be displayed to the right of the email address you have entered, and no alerts will be sent:
Clicking the icon will resend the verification email. Once you have verified the email address, the icon will change to a check, and we will begin sending alerts to you:
Under the Send Alerts for menu, you can choose to receive alerts when you receive a Review, Comment or Post to your pages. You can also choose to receive alerts for all three. Alerts will be sent for all of the Facebook pages you are currently monitoring.
Under the Check for New Activity menu, you can choose how often to check for new page activity to send alerts for. The options are Once a day or Once an hour. You will only receive an alert when new page activity has occurred. NOTE: though the alerts only check hourly, if you are viewing activity in a Hootsuite stream, activity will be updated as we receive updates from Facebook.
If you no longer want to receive alerts, simply click the Stop Alerts button that will appear beside the save button after you have verified your email address:
If you have any questions regarding Pageview for Facebook, please feel free to contact us via our support system at: