Adview is a Hootsuite app designed to make reading and replying to comments made on Facebook/Instagram ads easy.
1. Authorizing with Facebook and initial setup
When you first install the app, you will be asked to Login with Facebook, and approve the permissions we need to get your ads and allow you to reply to them.
Once you have authorized Adview on Facebook, a list of your Facebook Ad Accounts will be displayed:
Select the accounts you want to monitor ads for by clicking the check box to the right of the Ad Account. You can manage your Ad Accounts later by clicking the settings icon in the app's menu, and then next clicking the Manage Ad Accounts button.
Once you have selected the Ad Accounts you want to monitor, click the Search icon in the app menubar to configure what you want to view in-stream:
Here you can select individual Ad Accounts to view comments from, as well as filter by:
- Network, i.e. Instagram or Facebook
- Comment status, i.e. read/not read/replied
- Hidden or deleted comments
Initially you may not see any comments in-stream. If you currently do not have any active ads, this will be the case. If you do have active ads, new ads will appear when we retrieve them.
2. In-stream options.
Once we have retrieved your first set of comments, comments will begin to appear as below:
The icons at the bottom of each comment have the following functions:
Reply to this comment
Show only comments for this ad
Mark the comment read/unread
Save the comment to Evernote, OneNote and Pocket
Delete the coment
Hide/unhide the comment
If a comment has been hidden, it will be grayed out, with the word HIDDEN in the top right corner:
If a comment has been hidden, you can only choose to unhide it or delete it.
If a comment has been deleted, it will be in red, with the word DELETED in the top right corner:
If a comment has been deleted, there are no options to choose from.
Clicking the Analytics icon in the app menu will display analytics for your Ad accounts:
You can select which account to view results for, as well as refine results by date. Clicking the download icon will allow you to download the report in PDF or CSV formats.
Have more questions? Please contact us at: